telephone: 01508 219178

Terms & Conditions

General Terms

By leaving your washing with us you agree to the terms & conditions outlined below.

Please ensure all washing is sorted according to temperature, colour, and material before drop off or collection.

All washing, ironing and drying will be carried out according to the instructions on the care label, where legible.

We can not be held responsible for zips, buttons, hems or stitching which may become damaged or loose during the normal washing & drying process.

Please check your garments immediately upon return and inform us within 24 hours if you are unhappy with any aspect of our service. We will try to put right any problems free of charge. No further responsibility will be accepted by us after this time.

Service

We will return all shirts, tops with collars, trousers, skirts and dresses on hangers. All other items will be professionally folded. Please let us know if you have different requirements.

We try to recycle wherever possible so if possible please enclose hangers for your garments However, we can supply these if neccessary, at no extra cost.

We aim to have your garments ready for you no more than 48 hours after initial drop off or collection. However, if a 48 hour return is not necessary, please let us know.

Collection & Return

We charge £5.00 or £2.50 each way up to a 5 mile radius. Any distance over 5 miles will be calculated on a pence per mile basis. If you are unavailable on the agreed day and time slot for collection or return we will charge an additional delivery charge for each trip we make.

Payment

We accept cash or cheque. Please make cheques payable to E Delf. Payment must be made on return or pick up of garments.

Peace of mind

All our laundry services are performed to the highest standards within a smoke free environment. All our ironing is performed by hand for a better quality finish. Items are returned either on hangers or professionally folded and all items are protectively covered to maintain freshness and cleanliness.

Please inform us of any laundry product allergies you or members of your family have before leaving your garments with us.

In the unlikely event of any garments being damaged or misplaced we will compensate the second hand value of an item up to a maximum of £25.00 per item.

Any items you include with your load that are worn or iron damaged will be returned to you un-ironed to avoid any misunderstanding regarding liability for damage. If you have pointed out any pre existing damage to us before hand, garments will be Ironed as normal.